Privacy Policy & SMS Terms

Information we collect

We collect information you provide when requesting a quote, opening an account, ordering or managing service, or contacting us. This may include your name, company, phone number, email address, jobsite or service address, ZIP code, requested services and dates, project details, and messages. We may also collect basic technical information such as your IP address, browser, device, referring website, campaign source (such as search or ChatGPT), landing page, and website activity. We use session storage to keep this limited source context when you move between pages and include it with quote or account requests; we do not store full referring URLs or unrelated query parameters for this purpose. We use Google Analytics, which uses cookies, to understand how visitors use our website; you can opt out with Google's browser add-on at tools.google.com/dlpage/gaoptout.

How we use information

We use personal information to prepare quotes, respond to questions, schedule and provide requested services, send order and service updates, manage accounts, operate and secure our website, keep business records, improve our services, and comply with legal obligations.

How information is shared

We may share information with service providers that help us operate our website, communications, payments, scheduling, recordkeeping, and requested services. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction. We do not sell personal information.

SMS consent is not shared with third parties or affiliates. Mobile opt-in information and text-message consent are not sold, rented, or shared for third-party marketing or promotional purposes.

SMS terms

If you opt in, SolidSite may send conversational and informational text messages about quotes, orders, delivery, scheduling, service updates, account information, and customer support. Messaging frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. For assistance, text HELP or visit our Help & SMS Support page. Consent is not a condition of purchasing services.

Help & SMS support

Text HELP to (713) 912-2151, call (713) 912-2151, email [email protected], or visit gosolidsite.com/help.

Your choices

You may decline SMS consent and still request service. You may ask to access, correct, or delete information where applicable by contacting us. We retain information as reasonably necessary for service, recordkeeping, security, dispute resolution, and legal obligations.

Security and children

We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely secure. Our services are not directed to children under 13, and we do not knowingly collect their personal information.

Policy changes and contact

We may update this policy and will post the revised effective date here. Questions or privacy requests may be sent to [email protected] or made by calling (713) 912-2151.